Home >> FAQs

How can we help you?


What are the Terms & Conditions of the program?

The general Terms & Conditions for the program can be found here. Each offering may also have unique terms which will be outlined on the offering detail page as well as within the Terms & Conditions link on each offering detail page. Prior to finalizing your purchase you must confirm that you have read all Terms & Conditions. 


How often are new offerings added?

New offerings will be added to the site on an on-going basis as they become available. Please check back regularly for new offerings.


What if I have questions about the website?

You can call us at 1-866-Wyn-Rwds (1-866-996-7937).


Is the website available in languages other than English?

Currently, the auction website is available in English only. 


Do I need to be a Wyndham Rewards Member to log in?

Yes. If you are not already a Wyndham Rewards member, you must go to WyndhamRewards.com to enroll for free.


Auctions and Redeem Now

How do I redeem Wyndham Reward points for offerings?

You can redeem points for fixed-price Redeem Now offerings or you can bid on select auctions. Each offering will be identified with either a fixed-price or bidding option.


How do I purchase the fixed-price offerings?

You can purchase Redeem Now offerings with your Wyndham Rewards points. Once you’ve signed in, you will see your Rewards point balance. Simply select the offering you’d like to purchase, confirm the total number of points to be deducted from your account and finalize the purchase. Points will automatically be deducted from your Rewards Account. If an offering says “bid now” – it is available for bidding auction style and cannot be purchased immediately.


What if I don’t have enough points to purchase or bid on an offering? Can I pay the difference with my credit card?

At this time, offerings can be redeemed using points only. If you do not have sufficient points to complete your redemption, you have the option to purchase additional points here.

What happens after I purchase my offering?

You will receive an immediate confirmation email with your purchase details within 24 hours. For offerings with physical assets, you will receive a secondary shipping confirmation email and physical assets delivered to the address identified during checkout. For all other offerings, you will receive a secondary email with detailed redemption instructions to finalize your offering.


Can I return my offering after purchase?

No. All purchases are final and cannot be refunded for any reason.


Can I gift my offering after purchase?

Items that do not require “will call” pick up can be gifted; however, items that require “will call” pick up at a location cannot be gifted or transferred to another individual without prior verification with Wyndham Rewards. Please contact 1-866-Wyn-Rwds (1-866-996-7937) if you have any questions.  If offering arrangements are made directly with a third-party affiliate, you will need to contact that third party directly to discuss the transfer and abide by their transfer policy.

Can I resell my purchase?

No. Offerings purchased through the auctions website may not be resold for any reason. Violators are subject to removal from the Wyndham Rewards Program and forfeit their Rewards Points balance.




How do I bid?

You can bid on select auctions with your Wyndham Rewards points – once you’ve signed in, you will see your Rewards point balance. Select offerings available for bidding will be identified with a “Bid Now” option. Once you’ve selected your preferred offering, enter your desired bid amount in the specified point increments. You will be prompted to review and accept the terms and conditions prior to reviewing and submitting your final bid.

Once your bid is confirmed, it is final and cannot be retracted. You will receive a bid confirmation email after every confirmed bid. Bids must be entered before the auction end time to be considered valid. In some last minute bid scenarios, the final bid time displayed in the Bid History may be a few seconds after the auction closed. This is due to the time it takes to fully process bids in the system.

Points are not deducted from your account until the winning bid is determined.


What is a Max Bid?

Placing a maximum bid makes bidding easy. Bid the highest amount you're willing to pay and the system will automatically bid the minimum amount required to keep you in the lead, until you win or reach your maximum bid amount. Your maximum bid will remain hidden from everyone else.

Example Scenario:

  • If the current bid is 50,000 points and your max bid is 100,000 and the point increment requirement is 2,000, we’ll bid 52,000 for you.
  • If no one else bids, you win! You’ll pay 52,000 points.
  • Or, if someone else bids 75,000 points, we’ll bid 77,000 for you.
  • We’ll continue to bid to keep you in the lead, up to your max bid.
  • If someone else bids 102,000, we’ll notify you via email that you’ve been outbid.
  • If two people bid the same amount, the first bid placed has priority.
  • Your max bid will remain hidden from everyone else.
  • Once you confirm your Max Bid, you may not decrease or remove it.

Can I increase my bid?

Yes, you can increase your bid at any time during the auction period. This applies to one-time bids and Max Bids.


Can I retract a confirmed bid?

No, all confirmed bids are final and cannot be retracted.


How can I verify I am still the highest bidder?

Visit the offering detail page and click “See Bid History”. Bid History shows all confirmed bids, listed in the order they were received. The last four digits of each member’s Wyndham Rewards ID are displayed to make it easy to track your bids. 


Will I be notified if I am no long the highest bidder?

Yes, you will receive an email if your bid is no longer the highest and you can increase your bid at that time.


Will I be notified if I am the winner?

If you are the winning bidder at the close of the auction, you will receive an email and the points will be deducted automatically from your account.

Back to top